Connect WhatsApp
WhatsApp is the fastest channel for many customers and teams, but your sales sit in the Bol.com portal and your webshop admin. Schakel brings the two together: order and shipping updates can go to your customer through WhatsApp Business, and your own team can get a WhatsApp alert on a new order or return. That keeps everyone informed on the channel that gets read fastest.
What travels with WhatsApp
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Order and shipping updates
A confirmation or shipping message can go to the customer through WhatsApp Business, with order number and status.
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Internal alerts
Your team can get a WhatsApp alert on a new order, return or cancellation, without keeping a portal open.
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Signals you choose
Think of a large order or a return that needs attention; you decide which events trigger a message.
Why connect WhatsApp
- Customers and team hear it on the channel read fastest.
- Order and shipping updates go out automatically.
- No more keeping a portal open to track sales.
- You decide which events trigger a message.
How it works
- 01
Connect your sales channel
Connect Bol.com or your webshop to Schakel and link your WhatsApp Business number.
- 02
Choose which messages you send
Decide which updates go to the customer and which alerts your team receives.
- 03
Messages go out automatically
New orders and statuses send a WhatsApp message automatically, no manual work.
WhatsApp, common questions
Can I connect Bol.com to WhatsApp?
Yes. Request this connector and get access; order and shipping updates from Bol.com can then go to the customer or your team through WhatsApp Business.
Do I need WhatsApp Business?
For messages to customers you work through WhatsApp Business. Request the connector and we walk through the setup with you.
Can I receive internal alerts only?
Yes. You can choose to alert only your own team over WhatsApp on an order or return, without customer messages.
A WhatsApp connection you do not see here?
Tell us which system WhatsApp should connect to. Request it and you get access; you hear from us within 24 hours.