Watermelon

Connect Watermelon

Watermelon catches customer questions with an AI chatbot and a shared inbox, but without order data the answer stays generic. If a customer asks "where is my parcel", the bot can only answer once it knows the order. Schakel brings the order and customer context from Bol.com and your webshop into Watermelon, so your chatbot and agents answer with real data instead of handing off.

Systems · 145
From
To

Watermelon

What travels with Watermelon

  • Customer as contact

    The buyer is recognised in Watermelon by email or phone number, so a conversation belongs to the right person and history.

  • Order context for the chatbot

    Order number, products and shipping status come along, so the bot and your agents answer delivery questions with real data.

  • Return and payment status

    A running return or refund is visible in the conversation, so refund questions are resolved right away.

Why connect Watermelon

  • Your chatbot answers "where is my parcel" with real order data.
  • Fewer tickets that have to reach a human.
  • Conversations belong to the right customer, matched by email or phone.
  • No more agents switching to the sales portal.

How it works

  1. 01

    Connect your sales channel

    Connect Bol.com or your webshop to Schakel with an API key. You build nothing in Watermelon yourself.

  2. 02

    Decide what context the bot gets

    Choose which order fields and statuses are available on the contact and conversation for the chatbot and your agents.

  3. 03

    The bot answers with real data

    New orders and statuses appear in Watermelon automatically, so delivery questions can be answered without a human.

Your channels into Watermelon

A few examples, many more Watermelon koppelingen are possible. Do not see yours? Request it and we set it up.

Webshop platforms

Marketplaces

Watermelon, common questions

Can I connect Bol.com to Watermelon?

Yes. Request this connector and get access; the order and customer context from Bol.com then becomes available in Watermelon for your chatbot and agents.

Can the chatbot answer delivery questions itself?

When the order context is available, the bot can return the shipping status for the right order number, so many questions are resolved without a human.

Does this work with multiple sales channels?

Yes. You can connect both Bol.com and your webshop to Watermelon, so all sales context is available.

A Watermelon connection you do not see here?

Tell us which system Watermelon should connect to. Request it and you get access; you hear from us within 24 hours.