Trengo

Connect Trengo

Trengo bundles email, WhatsApp, chat and social in one inbox, but an incoming message rarely carries the order number or status. Your agent then has to jump to the Bol.com portal or your webshop to find out what someone bought. Schakel brings the order and customer context into Trengo, so on every conversation you instantly see what was ordered, when it shipped and whether a return is running.

Systems · 145
From
To

Trengo

What travels with Trengo

  • Customer as contact

    The buyer is recognised as a contact in Trengo by email or phone number, so conversations belong to the right person.

  • Order context on the conversation

    Order number, products, amount and shipping status come along, so your agent no longer switches to the sales portal.

  • Return and payment status

    If a return is running or a refund has been made, it is visible on the conversation, so a "where is my money" question is answered right away.

Why connect Trengo

  • Your agents see the order without switching to the portal.
  • Faster answers to "where is my parcel" and "where is my refund".
  • Conversations from every channel belong to the right customer.
  • Fewer mistakes because the context is automatically right.

How it works

  1. 01

    Connect your sales channel

    Connect Bol.com or your webshop to Schakel with an API key. You build nothing in Trengo yourself.

  2. 02

    Decide what context you show

    Choose which order fields and statuses you want shown on the contact or conversation.

  3. 03

    Every conversation gets context

    New orders and statuses appear in Trengo automatically, so your team answers faster and more accurately.

Your channels into Trengo

A few examples, many more Trengo koppelingen are possible. Do not see yours? Request it and we set it up.

Webshop platforms

Marketplaces

Trengo, common questions

Can I connect Bol.com to Trengo?

Yes. Request this connector and get access; the order and customer context from Bol.com then appears on the right conversation in Trengo.

Does this also work for WhatsApp conversations in Trengo?

Yes. The contact is recognised by email or phone number, so WhatsApp and chat conversations get the right order context too.

Can I connect my webshop as well as Bol.com?

Yes. You can connect both Bol.com and your webshop to Trengo, so your support has all sales context in one place.

A Trengo connection you do not see here?

Tell us which system Trengo should connect to. Request it and you get access; you hear from us within 24 hours.