Trustpilot

Connect Trustpilot

Trustpilot is internationally the best-known review mark, and your TrustScore only climbs with a steady stream of new ratings. Schakel passes every customer from your webshop to Trustpilot, so an invite goes out automatically after the order. You choose the timing, and duplicate invitations for the same customer are kept out. Bol.com buyers are left out: Bol.com forbids asking them for a seller review. For them the Bol.com automation asks for an honest review on bol.com itself, in the invoice mail.

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Trustpilot

What travels with Trustpilot

  • Review invitations

    After an order the buyer, with name, email and order number, is passed to Trustpilot for an invitation.

  • Product and service reviews

    Besides a service review the invite can also ask for a product review, with the purchased product attached.

  • No duplicate requests

    The same customer does not get two invitations for the same order, not even across multiple channels.

Why connect Trustpilot

  • A steady stream of reviews that builds your TrustScore.
  • Both service and product reviews from one invitation.
  • No duplicate requests, even across multiple channels.
  • Customers from all your webshops in the same review flow.

How it works

  1. 01

    Request the connector

    Request the connector and get access. You connect your sales channel and your Trustpilot Business account.

  2. 02

    Set the timing

    You choose how many days later the invite goes out and whether you also ask for product reviews.

  3. 03

    Runs automatically

    From then on a review request goes out automatically after every order and your TrustScore grows along.

Your channels into Trustpilot

A few examples, many more Trustpilot koppelingen are possible. Do not see yours? Request it and we set it up.

Webshop platforms

Marketplaces

Trustpilot, common questions

Can I ask for a Trustpilot review after a Bol.com order?

No. Bol.com forbids asking its buyers for a seller or partner review, and a breach costs policy points on every account under your company or VAT number. For Bol.com buyers the Bol.com automation asks for an honest review on bol.com in the invoice mail, which is allowed.

Can I collect product reviews too, not just about the service?

Yes. Besides a service review the invite can also ask for a product review, with the purchased product attached.

What do I need to start?

A Trustpilot Business account with API access and the channel you want to connect. Request the connector and get access.

A Trustpilot connection you do not see here?

Tell us which system Trustpilot should connect to. Request it and you get access; you hear from us within 24 hours.