Connect Gorgias
Gorgias is built for e-commerce support and shows order data in the sidebar next to a ticket. For your webshop that works fine, but your Bol.com orders sit in a separate portal Gorgias does not know out of the box. Schakel brings that Bol.com and webshop context into Gorgias, so your agents see the order, shipping status and return on every ticket and can answer right away.
What travels with Gorgias
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Customer as customer
The buyer is recognised in Gorgias by email, so tickets belong to the right customer and history.
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Order context in the sidebar
Order number, products, amount and shipping status come along, so your agent sees everything next to the ticket without switching.
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Return and payment status
A running return or refund is visible on the ticket, so you can answer quickly and correctly with macros.
Why connect Gorgias
- Your Bol.com orders sit next to the ticket too, not just your webshop.
- Faster resolution with order context and macros at hand.
- Tickets belong to the right customer, matched by email.
- No more agents switching to the sales portal.
How it works
- 01
Connect your sales channel
Connect Bol.com or your webshop to Schakel with an API key. You build nothing in Gorgias yourself.
- 02
Decide what context you show
Choose which order fields and statuses you want in the sidebar next to the ticket.
- 03
Every ticket gets context
New orders and statuses appear in Gorgias automatically, so your team resolves faster.
Gorgias, common questions
Can I connect Bol.com to Gorgias?
Yes. Request this connector and get access; the order and customer context from Bol.com then appears on the right ticket in Gorgias.
I already use Gorgias for my webshop, what does this add?
It brings your Bol.com orders into the same sidebar, so your agents handle marketplace and webshop questions in one place.
Do duplicate customers appear in Gorgias?
No. The buyer is matched by email to an existing customer; only without a match is a new one created.
A Gorgias connection you do not see here?
Tell us which system Gorgias should connect to. Request it and you get access; you hear from us within 24 hours.