Connect Freshdesk
Freshdesk works with tickets and contacts, but a new ticket rarely carries the order number or shipping status. Your agent then dives into the Bol.com portal or your webshop to find out what someone bought. Schakel places the order and customer context on the contact and ticket in Freshdesk, so your team instantly sees what was ordered, whether it is on its way and whether a return is running.
What travels with Freshdesk
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Customer as contact
The buyer is recognised as a contact in Freshdesk by email, so tickets belong to the right person.
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Order context on the ticket
Order number, products, amount and shipping status come along, so your agent no longer needs the sales portal.
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Return and payment status
A running return or refund is visible on the ticket, so delivery and money questions are answered right away.
Why connect Freshdesk
- Your agents see the order without switching to the portal.
- Faster, more accurate answers to delivery questions.
- Tickets belong to the right customer, matched by email.
- Less manual lookup, fewer mistakes.
How it works
- 01
Connect your sales channel
Connect Bol.com or your webshop to Schakel with an API key. You build nothing in Freshdesk yourself.
- 02
Decide what context you show
Choose which order fields and statuses you want on the contact or ticket.
- 03
Every ticket gets context
New orders and statuses appear in Freshdesk automatically, so your team answers faster and more accurately.
Freshdesk, common questions
Can I connect Bol.com to Freshdesk?
Yes. Request this connector and get access; the order and customer context from Bol.com then appears on the right contact and ticket in Freshdesk.
Do duplicate contacts appear in Freshdesk?
No. The buyer is matched by email and linked to an existing contact; only without a match is a new contact created.
Does this work with multiple sales channels?
Yes. You can connect both Bol.com and your webshop to Freshdesk, so your support has all sales context in one place.
A Freshdesk connection you do not see here?
Tell us which system Freshdesk should connect to. Request it and you get access; you hear from us within 24 hours.