Frequently asked questions

Is an invoice via WhatsApp valid?

The WhatsApp message is not an invoice but an instruction to the assistant. Moneybird makes the invoice itself, with your own details and template, and your customer receives it by email as usual. Check in Moneybird that your company details and VAT number are right. For legal or tax questions, ask your accountant.

Can an invoice be sent by accident?

No, not without you saying so. Sending an invoice always asks for your confirmation and cannot be turned off, not even when you set everything to automatic.

Why does my draft invoice have no number?

In Moneybird a draft only gets an invoice number when it is sent. The assistant therefore reports that the draft invoice is ready, without a number.

Can I have an existing invoice changed?

No. The assistant does not edit existing invoices. A draft that is wrong can be deleted so you make a new one, a sent invoice you credit.

Does it work for hours and quotes too?

Yes. You can log hours and turn them into an invoice, and a quote can be converted into an invoice after approval. Both ask for your yes.

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