Keep TikTok Shop and The Feedback Company updated automatically.
Today you sign in to the seller account, look at what sold and carry it over by hand. What you already processed you track somewhere else. With this connector, what happens in TikTok Shop lands in The Feedback Company by itself, in the shape The Feedback Company expects. Request it and you get access; you hear from us within 24 hours.
What this connector takes off your hands
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Today you sign in to the seller account, look at what sold and carry it over by hand. What you already processed you track somewhere else.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What TikTok Shop to The Feedback Company saves you
- Open a The Feedback Company ticket automatically for every new TikTok Shop order.
- Open a The Feedback Company ticket automatically for every TikTok Shop return.
- Open a The Feedback Company ticket automatically for every TikTok Shop payout.
- Open a The Feedback Company ticket automatically for stock running low on TikTok Shop.
- Open a The Feedback Company ticket automatically for every cancellation on TikTok Shop.
What travels across the link
Everything this connector moves between TikTok Shop and The Feedback Company, and how often.
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Tickets
to The Feedback Company automaticallyFrom this The Feedback Company opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to The Feedback Company automaticallyThe sender is recognised or created as a contact in The Feedback Company, so the conversation sits with the right person.
What each side expects
TikTok Shop and The Feedback Company do not describe the world the same way. This is what has to line up.
TikTok Shop
A marketplace supplies orders with their own order number and their own lines, plus returns and cancellations that arrive separately.
The Feedback Company
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Request the TikTok Shop to The Feedback Company connector and get access. You hear from us within 24 hours.
- 02
We agree what should travel
Together we settle what should travel out of TikTok Shop. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
Test and switch on
You check the connector on a few test records before anything becomes final, then it runs by itself.
What you need
- A seller account with API access, created from within the account itself.
- An account you administer, and the inbox or channel involved.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
Request this connector: tell us what you need and we reply within 24 hours.
Common questions
Can you connect TikTok Shop to The Feedback Company?
Yes. Schakel connects through the official APIs of TikTok Shop and The Feedback Company, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in The Feedback Company?
Yes. What arrives from TikTok Shop becomes a ticket in The Feedback Company for the right customer, so a question does not sit somewhere unanswered.
Does The Feedback Company recognise the sender as an existing customer?
The sender is looked up by email in The Feedback Company and attached to the existing contact; with no match, a new contact is created.
Do I still have to log into TikTok Shop once the connector runs?
No. Once it runs, everything you now look up in the TikTok Shop seller account arrives in The Feedback Company by itself. You only open TikTok Shop when you want to check something yourself.
What does connecting TikTok Shop and The Feedback Company cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does TikTok Shop sync with The Feedback Company?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
Does the connector also pick up TikTok Shop returns and cancellations?
Yes. Besides new orders, Schakel also sees returns and cancellations on TikTok Shop, so The Feedback Company does not lag behind what actually sold.
What if TikTok Shop or The Feedback Company is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
Connect a different pair
TikTok Shop and The Feedback Company is one of many. Pick two systems and see what travels between them.
Missing something you need?
Tell us what TikTok Shop and The Feedback Company should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.