Keep Stripe and Zendesk updated automatically.
Today you download the Stripe reports and work out which payments, fees and refunds sat in today’s payout. With subscriptions the invoice date does not line up with the payment date either, so your periods never quite match. This connector fixes that, and we build it on request: what happens in Stripe lands in Zendesk by itself, in the shape Zendesk expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today you download the Stripe reports and work out which payments, fees and refunds sat in today’s payout. With subscriptions the invoice date does not line up with the payment date either, so your periods never quite match.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What Stripe to Zendesk saves you
- Open a Zendesk ticket automatically for every successful Stripe payment.
- Open a Zendesk ticket automatically for every failed Stripe payment.
- Open a Zendesk ticket automatically for every Stripe chargeback.
- Open a Zendesk ticket automatically for every Stripe payout.
What travels across the link
Everything this connector moves between Stripe and Zendesk, and how often.
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Tickets
to Zendesk automaticallyFrom this Zendesk opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to Zendesk automaticallyThe sender is recognised or created as a contact in Zendesk, so the conversation sits with the right person.
What each side expects
Stripe and Zendesk do not describe the world the same way. This is what has to line up.
Stripe
Stripe thinks in payments, refunds and payouts, each with its own id. Fees come off per transaction and subscriptions produce their own invoices, separate from when the money actually lands.
Zendesk
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Let us know you want to link Stripe to Zendesk. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Stripe. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- A Stripe account you administer. The API keys sit under the developer settings in the Stripe dashboard.
- An account you administer, and the inbox or channel involved.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Stripe to Zendesk?
Yes. Schakel connects through the official APIs of Stripe and Zendesk, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Zendesk?
Yes. What arrives from Stripe becomes a ticket in Zendesk for the right customer, so a question does not sit somewhere unanswered.
Does Zendesk recognise the sender as an existing customer?
The sender is looked up by email in Zendesk and attached to the existing contact; with no match, a new contact is created.
Does this line up with my Stripe payouts, not just individual payments?
Both. Individual payments and the payout that bundles them come across, so the amount in your bank later matches what you sold.
What does connecting Stripe and Zendesk cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Stripe sync with Zendesk?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
Are the Stripe transaction fees included?
Yes. The fees Stripe deducts per transaction are handled separately, so your revenue and your payout no longer drift apart.
What if Stripe or Zendesk is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
Missing something you need?
Tell us what Stripe and Zendesk should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.