Keep Shopify and Zendesk updated automatically.
Today you check the Shopify admin for new orders and carry them over into the other system by hand. Refunds and partial cancellations only surface once something no longer adds up. This connector fixes that, and we build it on request: what happens in Shopify lands in Zendesk by itself, in the shape Zendesk expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today you check the Shopify admin for new orders and carry them over into the other system by hand. Refunds and partial cancellations only surface once something no longer adds up.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What Shopify to Zendesk saves you
- Open a Zendesk ticket automatically for every new Shopify order.
- Open a Zendesk ticket automatically for every refund in Shopify.
- Open a Zendesk ticket automatically for every new Shopify customer.
- Open a Zendesk ticket automatically for every stock change in Shopify.
What travels across the link
Everything this connector moves between Shopify and Zendesk, and how often.
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Tickets
to Zendesk automaticallyFrom this Zendesk opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to Zendesk automaticallyThe sender is recognised or created as a contact in Zendesk, so the conversation sits with the right person.
What each side expects
Shopify and Zendesk do not describe the world the same way. This is what has to line up.
Shopify
Shopify thinks in orders with line items, a variant per line and a separate customer. Discounts, shipping and VAT sit as their own entries on the order rather than folded into the price.
Zendesk
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Let us know you want to link Shopify to Zendesk. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Shopify. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- A Shopify store you own or where you may install apps. The connector runs as an app inside your admin, so you sign in through Shopify and need no separate account.
- An account you administer, and the inbox or channel involved.
Where it runs
Inside your Shopify admin, as an app. You sign in through Shopify, no separate account.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Shopify to Zendesk?
Yes. Schakel connects through the official APIs of Shopify and Zendesk, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Zendesk?
Yes. What arrives from Shopify becomes a ticket in Zendesk for the right customer, so a question does not sit somewhere unanswered.
Does Zendesk recognise the sender as an existing customer?
The sender is looked up by email in Zendesk and attached to the existing contact; with no match, a new contact is created.
What happens on a refund or partial cancellation in Shopify?
It comes across, so Zendesk matches what was actually settled and you correct nothing by hand.
What does connecting Shopify and Zendesk cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Shopify sync with Zendesk?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What if Shopify or Zendesk is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
How do I connect Shopify to Zendesk?
You give Schakel access to Shopify and Zendesk once and pick what should travel. We set it up together with you, so no technical knowledge is needed, and after that it runs by itself.
Missing something you need?
Tell us what Shopify and Zendesk should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.