Keep Bol.com and Zendesk updated automatically.
Today you open the Bol.com seller account, copy the items and delivery address per order, and keep your own list of which ones are done. A return or a cancellation starts that round all over again. This connector fixes that, and we build it on request: what happens in Bol.com lands in Zendesk by itself, in the shape Zendesk expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today you open the Bol.com seller account, copy the items and delivery address per order, and keep your own list of which ones are done. A return or a cancellation starts that round all over again.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What Bol.com to Zendesk saves you
- Open a Zendesk ticket automatically for every new Bol.com order.
- Open a Zendesk ticket automatically for every Bol.com return.
- Open a Zendesk ticket automatically for every Bol.com payout.
- Open a Zendesk ticket automatically for stock running low on Bol.com.
- Open a Zendesk ticket automatically for every cancellation on Bol.com.
What travels across the link
Everything this connector moves between Bol.com and Zendesk, and how often.
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Tickets
to Zendesk automaticallyFrom this Zendesk opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to Zendesk automaticallyThe sender is recognised or created as a contact in Zendesk, so the conversation sits with the right person.
What each side expects
Bol.com and Zendesk do not describe the world the same way. This is what has to line up.
Bol.com
Bol.com thinks in orders split per item, with an EAN per line, its own order number and a delivery promise you are held to. Commission and shipping costs sit apart from the order line, so what you sell and what you get paid are two different amounts.
Zendesk
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Let us know you want to link Bol.com to Zendesk. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Bol.com. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- A Bol.com seller account you administer. In that account’s settings you create the API credentials Schakel uses.
- An account you administer, and the inbox or channel involved.
Not sure how to get those keys? Step by step:
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Bol.com to Zendesk?
Yes. Schakel connects through the official APIs of Bol.com and Zendesk, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Zendesk?
Yes. What arrives from Bol.com becomes a ticket in Zendesk for the right customer, so a question does not sit somewhere unanswered.
Does Zendesk recognise the sender as an existing customer?
The sender is looked up by email in Zendesk and attached to the existing contact; with no match, a new contact is created.
Do I still have to log into Bol.com once the connector runs?
No. Once it runs, everything you now look up in the Bol.com seller account arrives in Zendesk by itself. You only open Bol.com when you want to check something yourself.
What does connecting Bol.com and Zendesk cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Bol.com sync with Zendesk?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
Does the connector also pick up Bol.com returns and cancellations?
Yes. Besides new orders, Schakel also sees returns and cancellations on Bol.com, so Zendesk does not lag behind what actually sold.
What if Bol.com or Zendesk is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
Missing something you need?
Tell us what Bol.com and Zendesk should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.