Keep Airtable and Freshdesk updated automatically.
Today it sits in a list or a spreadsheet, and afterwards someone retypes it into the system that actually has to act on it. This connector fixes that, and we build it on request: what happens in Airtable lands in Freshdesk by itself, in the shape Freshdesk expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today it sits in a list or a spreadsheet, and afterwards someone retypes it into the system that actually has to act on it.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What Airtable to Freshdesk saves you
- Open a Freshdesk ticket automatically for every task you finish in Airtable.
- Open a Freshdesk ticket automatically for every new row in Airtable.
What travels across the link
Everything this connector moves between Airtable and Freshdesk, and how often.
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Tickets
to Freshdesk automaticallyFrom this Freshdesk opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to Freshdesk automaticallyThe sender is recognised or created as a contact in Freshdesk, so the conversation sits with the right person.
What each side expects
Airtable and Freshdesk do not describe the world the same way. This is what has to line up.
Freshdesk
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Let us know you want to link Airtable to Freshdesk. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Airtable. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- An account with edit rights, and the list or project it should land in.
- An account you administer, and the inbox or channel involved.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Airtable to Freshdesk?
Yes. Schakel connects through the official APIs of Airtable and Freshdesk, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Freshdesk?
Yes. What arrives from Airtable becomes a ticket in Freshdesk for the right customer, so a question does not sit somewhere unanswered.
Does Freshdesk recognise the sender as an existing customer?
The sender is looked up by email in Freshdesk and attached to the existing contact; with no match, a new contact is created.
From what moment in Airtable does something reach Freshdesk?
As soon as you add or finish the row or task in Airtable that you chose as the trigger, it reaches Freshdesk.
What does connecting Airtable and Freshdesk cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Airtable sync with Freshdesk?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What if Airtable or Freshdesk is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
How do I connect Airtable to Freshdesk?
You give Schakel access to Airtable and Freshdesk once and pick what should travel. We set it up together with you, so no technical knowledge is needed, and after that it runs by itself.
Missing something you need?
Tell us what Airtable and Freshdesk should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.