Keep Shopify and Gorgias updated automatically.
Today you check the Shopify admin for new orders and carry them over into the other system by hand. Refunds and partial cancellations only surface once something no longer adds up. With this connector, what happens in Shopify lands in Gorgias by itself, in the shape Gorgias expects. Request it and you get access; you hear from us within 24 hours.
What this connector takes off your hands
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Today you check the Shopify admin for new orders and carry them over into the other system by hand. Refunds and partial cancellations only surface once something no longer adds up.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What Shopify to Gorgias saves you
- Open a Gorgias ticket automatically for every new Shopify order.
- Open a Gorgias ticket automatically for every refund in Shopify.
- Open a Gorgias ticket automatically for every new Shopify customer.
- Open a Gorgias ticket automatically for every stock change in Shopify.
What travels across the link
Everything this connector moves between Shopify and Gorgias, and how often.
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Tickets
to Gorgias automaticallyFrom this Gorgias opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to Gorgias automaticallyThe sender is recognised or created as a contact in Gorgias, so the conversation sits with the right person.
What each side expects
Shopify and Gorgias do not describe the world the same way. This is what has to line up.
Shopify
Shopify thinks in orders with line items, a variant per line and a separate customer. Discounts, shipping and VAT sit as their own entries on the order rather than folded into the price.
Gorgias
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Request the Shopify to Gorgias connector and get access. You hear from us within 24 hours.
- 02
We agree what should travel
Together we settle what should travel out of Shopify. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
Test and switch on
You check the connector on a few test records before anything becomes final, then it runs by itself.
What you need
- A Shopify store you own or where you may install apps. The connector runs as an app inside your admin, so you sign in through Shopify and need no separate account.
- An account you administer, and the inbox or channel involved.
Where it runs
Inside your Shopify admin, as an app. You sign in through Shopify, no separate account.
Request this connector: tell us what you need and we reply within 24 hours.
Common questions
Can you connect Shopify to Gorgias?
Yes. Schakel connects through the official APIs of Shopify and Gorgias, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Gorgias?
Yes. What arrives from Shopify becomes a ticket in Gorgias for the right customer, so a question does not sit somewhere unanswered.
Does Gorgias recognise the sender as an existing customer?
The sender is looked up by email in Gorgias and attached to the existing contact; with no match, a new contact is created.
What happens on a refund or partial cancellation in Shopify?
It comes across, so Gorgias matches what was actually settled and you correct nothing by hand.
What does connecting Shopify and Gorgias cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Shopify sync with Gorgias?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What if Shopify or Gorgias is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
How do I connect Shopify to Gorgias?
You give Schakel access to Shopify and Gorgias once and pick what should travel. We set it up together with you, so no technical knowledge is needed, and after that it runs by itself.
Connect a different pair
Shopify and Gorgias is one of many. Pick two systems and see what travels between them.
Missing something you need?
Tell us what Shopify and Gorgias should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.