Keep Zendesk and Telegram updated automatically.
Today someone reads the message, and after that it still has to land somewhere else before anything happens. This connector fixes that, and we build it on request: what happens in Zendesk lands in Telegram by itself, in the shape Telegram expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today someone reads the message, and after that it still has to land somewhere else before anything happens.
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Today nobody notices until someone happens to look. Whatever really cannot wait, you pass on yourself.
What Zendesk to Telegram saves you
- Get a Telegram message for every new request via Zendesk.
- Get a Telegram message for every appointment booked via Zendesk.
- Get a Telegram message for a Zendesk message left unanswered.
What travels across the link
Everything this connector moves between Zendesk and Telegram, and how often.
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Notifications
to Telegram automaticallyFrom this you get a short message in Telegram in the channel you choose, one line on what happened, so you see it at once without logging in anywhere.
What each side expects
Zendesk and Telegram do not describe the world the same way. This is what has to line up.
Telegram
A notification channel needs to know where the message goes, and only works when one line says what happened.
Setting it up
- 01
Request the connector
Let us know you want to link Zendesk to Telegram. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Zendesk. A notification channel needs to know where the message goes, and only works when one line says what happened.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- An account you administer, and the inbox or channel involved.
- Access to the workspace or channel the notifications should land in.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Zendesk to Telegram?
Yes. Schakel connects through the official APIs of Zendesk and Telegram, so you install nothing on your own server and nothing travels outside those two parties.
Can I choose which events send me a Telegram message?
Yes. You decide which events from Zendesk produce a message, for instance a new order but not a stock change.
Which Telegram channel do the notifications land in?
The channel you choose. You can also send different kinds of notification to different channels, so it does not become one big stream.
How are the Zendesk fields mapped to Telegram?
You set once which field from Zendesk belongs where in Telegram. After that every new submission lands in the right place automatically.
What does connecting Zendesk and Telegram cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Zendesk sync with Telegram?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
Do I get one Telegram message per event or a summary?
By default it is one short message per event, one line on what is happening. If you would rather have a digest, we settle that when setting it up.
What if someone fills in the Zendesk form twice?
Then it checks by email whether the contact already exists, so you do not create a duplicate in Telegram.
Missing something you need?
Tell us what Zendesk and Telegram should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.