Keep Zendesk and Slack updated automatically.
Today someone reads the message, and after that it still has to land somewhere else before anything happens. This connector fixes that, and we build it on request: what happens in Zendesk lands in Slack by itself, in the shape Slack expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today someone reads the message, and after that it still has to land somewhere else before anything happens.
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Today you only hear something came in when someone happens to open the other system. Whatever really matters gets pasted into a channel by hand, or not at all.
What Zendesk to Slack saves you
- Get a Slack message for every new request via Zendesk.
- Get a Slack message for every appointment booked via Zendesk.
- Get a Slack message for a Zendesk message left unanswered.
What travels across the link
Everything this connector moves between Zendesk and Slack, and how often.
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Notifications
to Slack automaticallyFrom this you get a short message in Slack in the channel you choose, one line on what happened, so you see it at once without logging in anywhere.
What each side expects
Zendesk and Slack do not describe the world the same way. This is what has to line up.
Slack
Slack needs to know which channel a notification belongs in. A message is only useful when one line says what happened, so nobody has to click through to learn whether it is urgent.
Setting it up
- 01
Request the connector
Let us know you want to link Zendesk to Slack. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Zendesk. Slack needs to know which channel a notification belongs in. A message is only useful when one line says what happened, so nobody has to click through to learn whether it is urgent.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- An account you administer, and the inbox or channel involved.
- A Slack workspace where you may add apps, plus the channel the notifications should land in.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Zendesk to Slack?
Yes. Schakel connects through the official APIs of Zendesk and Slack, so you install nothing on your own server and nothing travels outside those two parties.
Can I choose which events send me a Slack message?
Yes. You decide which events from Zendesk produce a message, for instance a new order but not a stock change.
Which Slack channel do the notifications land in?
The channel you choose. You can also send different kinds of notification to different channels, so it does not become one big stream.
How are the Zendesk fields mapped to Slack?
You set once which field from Zendesk belongs where in Slack. After that every new submission lands in the right place automatically.
What does connecting Zendesk and Slack cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Zendesk sync with Slack?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
Do I get one Slack message per event or a summary?
By default it is one short message per event, one line on what is happening. If you would rather have a digest, we settle that when setting it up.
What if someone fills in the Zendesk form twice?
Then it checks by email whether the contact already exists, so you do not create a duplicate in Slack.
Missing something you need?
Tell us what Zendesk and Slack should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.