Keep Zendesk and Outlook updated automatically.
Today someone reads the message, and after that it still has to land somewhere else before anything happens. This connector fixes that, and we build it on request: what happens in Zendesk lands in Outlook by itself, in the shape Outlook expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today someone reads the message, and after that it still has to land somewhere else before anything happens.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What Zendesk to Outlook saves you
- Open a Outlook ticket automatically for every new request via Zendesk.
- Open a Outlook ticket automatically for every appointment booked via Zendesk.
- Open a Outlook ticket automatically for a Zendesk message left unanswered.
What travels across the link
Everything this connector moves between Zendesk and Outlook, and how often.
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Tickets
to Outlook automaticallyFrom this Outlook opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to Outlook automaticallyThe sender is recognised or created as a contact in Outlook, so the conversation sits with the right person.
What each side expects
Zendesk and Outlook do not describe the world the same way. This is what has to line up.
Outlook
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Let us know you want to link Zendesk to Outlook. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Zendesk. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- An account you administer, and the inbox or channel involved.
- An account you administer, and the inbox or channel involved.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Zendesk to Outlook?
Yes. Schakel connects through the official APIs of Zendesk and Outlook, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Outlook?
Yes. What arrives from Zendesk becomes a ticket in Outlook for the right customer, so a question does not sit somewhere unanswered.
Does Outlook recognise the sender as an existing customer?
The sender is looked up by email in Outlook and attached to the existing contact; with no match, a new contact is created.
How are the Zendesk fields mapped to Outlook?
You set once which field from Zendesk belongs where in Outlook. After that every new submission lands in the right place automatically.
What does connecting Zendesk and Outlook cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Zendesk sync with Outlook?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What if someone fills in the Zendesk form twice?
Then it checks by email whether the contact already exists, so you do not create a duplicate in Outlook.
What if Zendesk or Outlook is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
Missing something you need?
Tell us what Zendesk and Outlook should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.