Keep Zendesk and Lightspeed updated automatically.
Today someone reads the message, and after that it still has to land somewhere else before anything happens. This connector fixes that, and we build it on request: what happens in Zendesk lands in Lightspeed by itself, in the shape Lightspeed expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today someone reads the message, and after that it still has to land somewhere else before anything happens.
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Today you enter orders by hand and correct stock afterwards, usually once something already went wrong.
What Zendesk to Lightspeed saves you
- Bring every new request via Zendesk back into Lightspeed.
- Bring every appointment booked via Zendesk back into Lightspeed.
- Bring a Zendesk message left unanswered back into Lightspeed.
What travels across the link
Everything this connector moves between Zendesk and Lightspeed, and how often.
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Orders
to Lightspeed automaticallyEvery order becomes an order in Lightspeed with line items, matched on EAN or SKU, so you handle it all from Lightspeed without retyping.
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Inventory
to Lightspeed automaticallyA sale updates stock in Lightspeed, so you never sell the same last unit on two channels at once.
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Shipments
to Lightspeed automaticallyThe moment you ship, the tracking travels along, so the shipping status matches on both sides.
What each side expects
Zendesk and Lightspeed do not describe the world the same way. This is what has to line up.
Lightspeed
A shop platform needs to point each line at a product, usually via SKU or barcode, and track stock per product.
Setting it up
- 01
Request the connector
Let us know you want to link Zendesk to Lightspeed. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Zendesk. A shop platform needs to point each line at a product, usually via SKU or barcode, and track stock per product.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- An account you administer, and the inbox or channel involved.
- A store you administer, with API access from its admin.
Where it runs
Inside your Shopify admin, as an app. You sign in through Shopify, no separate account.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Zendesk to Lightspeed?
Yes. Schakel connects through the official APIs of Zendesk and Lightspeed, so you install nothing on your own server and nothing travels outside those two parties.
What does the connector match products on in Lightspeed?
On EAN barcode or SKU. Those have to line up on both sides; anything that does not match automatically you map once by hand, and it is remembered after that.
Does the connector touch my existing Lightspeed orders?
No. Schakel only creates new orders in Lightspeed and leaves your existing ones alone.
How are the Zendesk fields mapped to Lightspeed?
You set once which field from Zendesk belongs where in Lightspeed. After that every new submission lands in the right place automatically.
What does connecting Zendesk and Lightspeed cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Zendesk sync with Lightspeed?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What if someone fills in the Zendesk form twice?
Then it checks by email whether the contact already exists, so you do not create a duplicate in Lightspeed.
What if Zendesk or Lightspeed is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
Missing something you need?
Tell us what Zendesk and Lightspeed should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.