Keep TikTok Shop and WhatsApp updated automatically.
Today you sign in to the seller account, look at what sold and carry it over by hand. What you already processed you track somewhere else. This connector fixes that, and we build it on request: what happens in TikTok Shop lands in WhatsApp by itself, in the shape WhatsApp expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today you sign in to the seller account, look at what sold and carry it over by hand. What you already processed you track somewhere else.
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Today you send the message yourself when someone needs to know right away. Outside office hours that does not happen, and on Monday morning it turns out nothing was picked up for three days.
What TikTok Shop to WhatsApp saves you
- Get a WhatsApp message for every new TikTok Shop order.
- Get a WhatsApp message for every TikTok Shop return.
- Get a WhatsApp message for every TikTok Shop payout.
- Get a WhatsApp message for stock running low on TikTok Shop.
- Get a WhatsApp message for every cancellation on TikTok Shop.
What travels across the link
Everything this connector moves between TikTok Shop and WhatsApp, and how often.
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Notifications
to WhatsApp automaticallyFrom this you get a short message in WhatsApp in the channel you choose, one line on what happened, so you see it at once without logging in anywhere.
What each side expects
TikTok Shop and WhatsApp do not describe the world the same way. This is what has to line up.
TikTok Shop
A marketplace supplies orders with their own order number and their own lines, plus returns and cancellations that arrive separately.
Messages through a connector run over a business WhatsApp number, not your personal app. What you send has to be short enough to read on a phone, so one line with what matters.
Setting it up
- 01
Request the connector
Let us know you want to link TikTok Shop to WhatsApp. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of TikTok Shop. Messages through a connector run over a business WhatsApp number, not your personal app. What you send has to be short enough to read on a phone, so one line with what matters.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- A seller account with API access, created from within the account itself.
- A business WhatsApp number with a provider that allows messages through an API, and the numbers that should receive the notifications.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect TikTok Shop to WhatsApp?
Yes. Schakel connects through the official APIs of TikTok Shop and WhatsApp, so you install nothing on your own server and nothing travels outside those two parties.
Can I choose which events send me a WhatsApp message?
Yes. You decide which events from TikTok Shop produce a message, for instance a new order but not a stock change.
Which WhatsApp channel do the notifications land in?
The channel you choose. You can also send different kinds of notification to different channels, so it does not become one big stream.
Do I still have to log into TikTok Shop once the connector runs?
No. Once it runs, everything you now look up in the TikTok Shop seller account arrives in WhatsApp by itself. You only open TikTok Shop when you want to check something yourself.
Does this run over my personal WhatsApp or a business number?
Over a business WhatsApp number with a provider that allows messages through an API, not your personal app.
What does connecting TikTok Shop and WhatsApp cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does TikTok Shop sync with WhatsApp?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
Do I get one WhatsApp message per event or a summary?
By default it is one short message per event, one line on what is happening. If you would rather have a digest, we settle that when setting it up.
Missing something you need?
Tell us what TikTok Shop and WhatsApp should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.