Keep TikTok Shop and HubSpot updated automatically.
Today you sign in to the seller account, look at what sold and carry it over by hand. What you already processed you track somewhere else. This connector fixes that, and we build it on request: what happens in TikTok Shop lands in HubSpot by itself, in the shape HubSpot expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today you sign in to the seller account, look at what sold and carry it over by hand. What you already processed you track somewhere else.
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Today you create contacts by hand and search first whether someone exists, so no duplicate customer appears.
What TikTok Shop to HubSpot saves you
- Record every new TikTok Shop order against the right customer in HubSpot.
- Record every TikTok Shop return against the right customer in HubSpot.
- Record every TikTok Shop payout against the right customer in HubSpot.
- Record stock running low on TikTok Shop against the right customer in HubSpot.
- Record every cancellation on TikTok Shop against the right customer in HubSpot.
What travels across the link
Everything this connector moves between TikTok Shop and HubSpot, and how often.
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Contacts
to HubSpot automaticallyThe person or company lands on the right contact in HubSpot, found by email, so you create nothing twice.
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Leads
to HubSpot automaticallyEvery new enquiry becomes a lead in HubSpot, so follow-up does not hang off a stray email.
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Notes
to HubSpot automaticallyThe details land as a note on the contact in HubSpot, so the picture of that contact stays complete.
What each side expects
TikTok Shop and HubSpot do not describe the world the same way. This is what has to line up.
TikTok Shop
A marketplace supplies orders with their own order number and their own lines, plus returns and cancellations that arrive separately.
HubSpot
A CRM hangs everything off a contact, so that contact has to exist first and be recognisable, usually by email address.
Setting it up
- 01
Request the connector
Let us know you want to link TikTok Shop to HubSpot. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of TikTok Shop. A CRM hangs everything off a contact, so that contact has to exist first and be recognisable, usually by email address.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- A seller account with API access, created from within the account itself.
- An account you administer, with access to the data you want linked.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect TikTok Shop to HubSpot?
Yes. Schakel connects through the official APIs of TikTok Shop and HubSpot, so you install nothing on your own server and nothing travels outside those two parties.
Does the connector prevent duplicate contacts in HubSpot?
Yes. Contacts are matched by email, so an existing customer in HubSpot is updated rather than a second one appearing.
Which contact in HubSpot does the information from TikTok Shop land on?
The contact that matches on email. If it does not exist yet, it is created with the details that come across from TikTok Shop.
Do I still have to log into TikTok Shop once the connector runs?
No. Once it runs, everything you now look up in the TikTok Shop seller account arrives in HubSpot by itself. You only open TikTok Shop when you want to check something yourself.
What does connecting TikTok Shop and HubSpot cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does TikTok Shop sync with HubSpot?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
Does the connector also pick up TikTok Shop returns and cancellations?
Yes. Besides new orders, Schakel also sees returns and cancellations on TikTok Shop, so HubSpot does not lag behind what actually sold.
What if TikTok Shop or HubSpot is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
Missing something you need?
Tell us what TikTok Shop and HubSpot should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.