Keep Otto and Zendesk updated automatically.
Today you sign in to the seller account, look at what sold and carry it over by hand. What you already processed you track somewhere else. This connector fixes that, and we build it on request: what happens in Otto lands in Zendesk by itself, in the shape Zendesk expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today you sign in to the seller account, look at what sold and carry it over by hand. What you already processed you track somewhere else.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What Otto to Zendesk saves you
- Open a Zendesk ticket automatically for every new Otto order.
- Open a Zendesk ticket automatically for every Otto return.
- Open a Zendesk ticket automatically for every Otto payout.
- Open a Zendesk ticket automatically for stock running low on Otto.
- Open a Zendesk ticket automatically for every cancellation on Otto.
What travels across the link
Everything this connector moves between Otto and Zendesk, and how often.
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Tickets
to Zendesk automaticallyFrom this Zendesk opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to Zendesk automaticallyThe sender is recognised or created as a contact in Zendesk, so the conversation sits with the right person.
What each side expects
Otto and Zendesk do not describe the world the same way. This is what has to line up.
Otto
A marketplace supplies orders with their own order number and their own lines, plus returns and cancellations that arrive separately.
Zendesk
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Let us know you want to link Otto to Zendesk. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Otto. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- A seller account with API access, created from within the account itself.
- An account you administer, and the inbox or channel involved.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Otto to Zendesk?
Yes. Schakel connects through the official APIs of Otto and Zendesk, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Zendesk?
Yes. What arrives from Otto becomes a ticket in Zendesk for the right customer, so a question does not sit somewhere unanswered.
Does Zendesk recognise the sender as an existing customer?
The sender is looked up by email in Zendesk and attached to the existing contact; with no match, a new contact is created.
Do I still have to log into Otto once the connector runs?
No. Once it runs, everything you now look up in the Otto seller account arrives in Zendesk by itself. You only open Otto when you want to check something yourself.
What does connecting Otto and Zendesk cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Otto sync with Zendesk?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
Does the connector also pick up Otto returns and cancellations?
Yes. Besides new orders, Schakel also sees returns and cancellations on Otto, so Zendesk does not lag behind what actually sold.
What if Otto or Zendesk is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
Missing something you need?
Tell us what Otto and Zendesk should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.