Keep Lightspeed and Trengo updated automatically.
Today you open your shop’s admin, look at which orders came in and carry them over. This connector fixes that, and we build it on request: what happens in Lightspeed lands in Trengo by itself, in the shape Trengo expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today you open your shop’s admin, look at which orders came in and carry them over.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What Lightspeed to Trengo saves you
- Open a Trengo ticket automatically for every new Lightspeed order.
- Open a Trengo ticket automatically for every refund in Lightspeed.
- Open a Trengo ticket automatically for every new Lightspeed customer.
- Open a Trengo ticket automatically for every stock change in Lightspeed.
What travels across the link
Everything this connector moves between Lightspeed and Trengo, and how often.
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Tickets
to Trengo automaticallyFrom this Trengo opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to Trengo automaticallyThe sender is recognised or created as a contact in Trengo, so the conversation sits with the right person.
What each side expects
Lightspeed and Trengo do not describe the world the same way. This is what has to line up.
Trengo
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Let us know you want to link Lightspeed to Trengo. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Lightspeed. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- A store you administer, with API access from its admin.
- An account you administer, and the inbox or channel involved.
Where it runs
Inside your Shopify admin, as an app. You sign in through Shopify, no separate account.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Lightspeed to Trengo?
Yes. Schakel connects through the official APIs of Lightspeed and Trengo, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Trengo?
Yes. What arrives from Lightspeed becomes a ticket in Trengo for the right customer, so a question does not sit somewhere unanswered.
Does Trengo recognise the sender as an existing customer?
The sender is looked up by email in Trengo and attached to the existing contact; with no match, a new contact is created.
What happens on a refund or partial cancellation in Lightspeed?
It comes across, so Trengo matches what was actually settled and you correct nothing by hand.
What does connecting Lightspeed and Trengo cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Lightspeed sync with Trengo?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What if Lightspeed or Trengo is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
How do I connect Lightspeed to Trengo?
You give Schakel access to Lightspeed and Trengo once and pick what should travel. We set it up together with you, so no technical knowledge is needed, and after that it runs by itself.
Missing something you need?
Tell us what Lightspeed and Trengo should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.