Keep Jira and Outlook updated automatically.
Today it sits in a list or a spreadsheet, and afterwards someone retypes it into the system that actually has to act on it. This connector fixes that, and we build it on request: what happens in Jira lands in Outlook by itself, in the shape Outlook expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today it sits in a list or a spreadsheet, and afterwards someone retypes it into the system that actually has to act on it.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What Jira to Outlook saves you
- Open a Outlook ticket automatically for every task you finish in Jira.
- Open a Outlook ticket automatically for every new row in Jira.
What travels across the link
Everything this connector moves between Jira and Outlook, and how often.
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Tickets
to Outlook automaticallyFrom this Outlook opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to Outlook automaticallyThe sender is recognised or created as a contact in Outlook, so the conversation sits with the right person.
What each side expects
Jira and Outlook do not describe the world the same way. This is what has to line up.
Outlook
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Let us know you want to link Jira to Outlook. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Jira. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- An account with edit rights, and the list or project it should land in.
- An account you administer, and the inbox or channel involved.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Jira to Outlook?
Yes. Schakel connects through the official APIs of Jira and Outlook, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Outlook?
Yes. What arrives from Jira becomes a ticket in Outlook for the right customer, so a question does not sit somewhere unanswered.
Does Outlook recognise the sender as an existing customer?
The sender is looked up by email in Outlook and attached to the existing contact; with no match, a new contact is created.
From what moment in Jira does something reach Outlook?
As soon as you add or finish the row or task in Jira that you chose as the trigger, it reaches Outlook.
What does connecting Jira and Outlook cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Jira sync with Outlook?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What if Jira or Outlook is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
How do I connect Jira to Outlook?
You give Schakel access to Jira and Outlook once and pick what should travel. We set it up together with you, so no technical knowledge is needed, and after that it runs by itself.
Missing something you need?
Tell us what Jira and Outlook should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.