Keep Freshdesk and Informer updated automatically.
Today someone reads the message, and after that it still has to land somewhere else before anything happens. This connector fixes that, and we build it on request: what happens in Freshdesk lands in Informer by itself, in the shape Informer expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today someone reads the message, and after that it still has to land somewhere else before anything happens.
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Today you type the postings in by hand, pick the right account and VAT rate per line, and check afterwards whether it reconciles.
What Freshdesk to Informer saves you
- Book every new request via Freshdesk straight into Informer.
- Book every appointment booked via Freshdesk straight into Informer.
- Book a Freshdesk message left unanswered straight into Informer.
What travels across the link
Everything this connector moves between Freshdesk and Informer, and how often.
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Invoices
to Informer automaticallyEvery sale becomes an invoice in Informer with its own line items and the order number as reference, so you can trace it back without retyping.
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Contacts
to Informer automaticallyThe customer is recorded as a contact in Informer or reused by email, so no duplicate relation appears.
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VAT
to Informer automaticallyThe VAT rate is set per line, and foreign sales get the rate of the destination country, ready for your OSS return.
What each side expects
Freshdesk and Informer do not describe the world the same way. This is what has to line up.
Informer
An accounting package wants to know, per line, which ledger account and VAT rate apply, and wants the customer on file as a relation.
Setting it up
- 01
Request the connector
Let us know you want to link Freshdesk to Informer. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Freshdesk. An accounting package wants to know, per line, which ledger account and VAT rate apply, and wants the customer on file as a relation.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- An account you administer, and the inbox or channel involved.
- An administration you administer, plus clarity on the ledger account you want used.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Freshdesk to Informer?
Yes. Schakel connects through the official APIs of Freshdesk and Informer, so you install nothing on your own server and nothing travels outside those two parties.
Which VAT rate do my sales get in Informer?
The rate is set per line: 21%, 9% or 0%. Sales to Belgium and other EU countries get the rate of the destination country, ready for your OSS return.
Are commission and fees booked separately in Informer?
Yes. Commission, shipping and other fee types each land on their own ledger account in Informer, rather than in one lump sum, so your margin stays readable.
How are the Freshdesk fields mapped to Informer?
You set once which field from Freshdesk belongs where in Informer. After that every new submission lands in the right place automatically.
What does connecting Freshdesk and Informer cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Freshdesk sync with Informer?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What happens to a return or refund in Informer?
A return becomes a credit invoice in Informer for the amount actually refunded, not for the whole order, so nothing needs correcting afterwards.
What if someone fills in the Freshdesk form twice?
Then it checks by email whether the contact already exists, so you do not create a duplicate in Informer.
Missing something you need?
Tell us what Freshdesk and Informer should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.