Keep Freshdesk and GitLab updated automatically.
Today someone reads the message, and after that it still has to land somewhere else before anything happens. This connector fixes that, and we build it on request: what happens in Freshdesk lands in GitLab by itself, in the shape GitLab expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today someone reads the message, and after that it still has to land somewhere else before anything happens.
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Today you create the task or the row yourself, or you just remember it and that fails eventually.
What Freshdesk to GitLab saves you
- Turn every new request via Freshdesk into a GitLab task automatically.
- Turn every appointment booked via Freshdesk into a GitLab task automatically.
- Turn a Freshdesk message left unanswered into a GitLab task automatically.
What travels across the link
Everything this connector moves between Freshdesk and GitLab, and how often.
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Tasks
to GitLab automaticallyThis lands in GitLab as a task in the list or project you choose, so follow-up does not depend on someone remembering.
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Rows
to GitLab automaticallyThis arrives in GitLab as a new row, so your overview stays complete without you retyping anything.
What each side expects
Freshdesk and GitLab do not describe the world the same way. This is what has to line up.
GitLab
A task list or table wants to know where something belongs, and only stays usable with a fixed layout.
Setting it up
- 01
Request the connector
Let us know you want to link Freshdesk to GitLab. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Freshdesk. A task list or table wants to know where something belongs, and only stays usable with a fixed layout.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- An account you administer, and the inbox or channel involved.
- An account with edit rights, and the list or project it should land in.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Freshdesk to GitLab?
Yes. Schakel connects through the official APIs of Freshdesk and GitLab, so you install nothing on your own server and nothing travels outside those two parties.
Which GitLab project or list do the tasks land in?
The project or list you choose. That keeps everything in one place rather than scattered, and follow-up does not depend on someone remembering.
Can I decide what goes into the GitLab task or row?
Yes. When setting it up you pick which details from Freshdesk come along, so a task or row in GitLab has just enough context.
How are the Freshdesk fields mapped to GitLab?
You set once which field from Freshdesk belongs where in GitLab. After that every new submission lands in the right place automatically.
What does connecting Freshdesk and GitLab cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Freshdesk sync with GitLab?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What if someone fills in the Freshdesk form twice?
Then it checks by email whether the contact already exists, so you do not create a duplicate in GitLab.
What if Freshdesk or GitLab is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
Missing something you need?
Tell us what Freshdesk and GitLab should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.