Keep Freshdesk and Exact Online updated automatically.
Today someone reads the message, and after that it still has to land somewhere else before anything happens. This connector fixes that, and we build it on request: what happens in Freshdesk lands in Exact Online by itself, in the shape Exact Online expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today someone reads the message, and after that it still has to land somewhere else before anything happens.
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Today you post sales into Exact Online by hand, per line on the right ledger account and with the right VAT code. With several administrations or financial years that retyping gets riskier, and you spot a mistake only at reconciliation.
What Freshdesk to Exact Online saves you
- Book every new request via Freshdesk straight into Exact Online.
- Book every appointment booked via Freshdesk straight into Exact Online.
- Book a Freshdesk message left unanswered straight into Exact Online.
What travels across the link
Everything this connector moves between Freshdesk and Exact Online, and how often.
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Invoices
to Exact Online automaticallyEvery sale becomes an invoice in Exact Online with its own line items and the order number as reference, so you can trace it back without retyping.
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Contacts
to Exact Online automaticallyThe customer is recorded as a contact in Exact Online or reused by email, so no duplicate relation appears.
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VAT
to Exact Online automaticallyThe VAT rate is set per line, and foreign sales get the rate of the destination country, ready for your OSS return.
What each side expects
Freshdesk and Exact Online do not describe the world the same way. This is what has to line up.
Exact Online
Exact Online works per administration, with its own chart of accounts, VAT codes and relations. An entry lands in a journal, so which journal and which ledger account you use has to be settled up front.
Setting it up
- 01
Request the connector
Let us know you want to link Freshdesk to Exact Online. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Freshdesk. Exact Online works per administration, with its own chart of accounts, VAT codes and relations. An entry lands in a journal, so which journal and which ledger account you use has to be settled up front.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- An account you administer, and the inbox or channel involved.
- An Exact Online account with rights on the administration you want linked. You grant Schakel access once through Exact itself.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Freshdesk to Exact Online?
Yes. Schakel connects through the official APIs of Freshdesk and Exact Online, so you install nothing on your own server and nothing travels outside those two parties.
Which VAT rate do my sales get in Exact Online?
The rate is set per line: 21%, 9% or 0%. Sales to Belgium and other EU countries get the rate of the destination country, ready for your OSS return.
Are commission and fees booked separately in Exact Online?
Yes. Commission, shipping and other fee types each land on their own ledger account in Exact Online, rather than in one lump sum, so your margin stays readable.
How are the Freshdesk fields mapped to Exact Online?
You set once which field from Freshdesk belongs where in Exact Online. After that every new submission lands in the right place automatically.
What does connecting Freshdesk and Exact Online cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Freshdesk sync with Exact Online?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What happens to a return or refund in Exact Online?
A return becomes a credit invoice in Exact Online for the amount actually refunded, not for the whole order, so nothing needs correcting afterwards.
What if someone fills in the Freshdesk form twice?
Then it checks by email whether the contact already exists, so you do not create a duplicate in Exact Online.
Missing something you need?
Tell us what Freshdesk and Exact Online should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.