Keep CCV Shop and Outlook updated automatically.
Today you open your shop’s admin, look at which orders came in and carry them over. This connector fixes that, and we build it on request: what happens in CCV Shop lands in Outlook by itself, in the shape Outlook expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today you open your shop’s admin, look at which orders came in and carry them over.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What CCV Shop to Outlook saves you
- Open a Outlook ticket automatically for every new CCV Shop order.
- Open a Outlook ticket automatically for every refund in CCV Shop.
- Open a Outlook ticket automatically for every new CCV Shop customer.
- Open a Outlook ticket automatically for every stock change in CCV Shop.
What travels across the link
Everything this connector moves between CCV Shop and Outlook, and how often.
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Tickets
to Outlook automaticallyFrom this Outlook opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to Outlook automaticallyThe sender is recognised or created as a contact in Outlook, so the conversation sits with the right person.
What each side expects
CCV Shop and Outlook do not describe the world the same way. This is what has to line up.
Outlook
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Let us know you want to link CCV Shop to Outlook. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of CCV Shop. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- A store you administer, with API access from its admin.
- An account you administer, and the inbox or channel involved.
Where it runs
Inside your Shopify admin, as an app. You sign in through Shopify, no separate account.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect CCV Shop to Outlook?
Yes. Schakel connects through the official APIs of CCV Shop and Outlook, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Outlook?
Yes. What arrives from CCV Shop becomes a ticket in Outlook for the right customer, so a question does not sit somewhere unanswered.
Does Outlook recognise the sender as an existing customer?
The sender is looked up by email in Outlook and attached to the existing contact; with no match, a new contact is created.
What happens on a refund or partial cancellation in CCV Shop?
It comes across, so Outlook matches what was actually settled and you correct nothing by hand.
What does connecting CCV Shop and Outlook cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does CCV Shop sync with Outlook?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What if CCV Shop or Outlook is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
How do I connect CCV Shop to Outlook?
You give Schakel access to CCV Shop and Outlook once and pick what should travel. We set it up together with you, so no technical knowledge is needed, and after that it runs by itself.
Missing something you need?
Tell us what CCV Shop and Outlook should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.