Keep Bol.com and Salesforce updated automatically.
Today you open the Bol.com seller account, copy the items and delivery address per order, and keep your own list of which ones are done. A return or a cancellation starts that round all over again. This connector fixes that, and we build it on request: what happens in Bol.com lands in Salesforce by itself, in the shape Salesforce expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today you open the Bol.com seller account, copy the items and delivery address per order, and keep your own list of which ones are done. A return or a cancellation starts that round all over again.
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Today you create contacts by hand and search first whether someone exists, so no duplicate customer appears.
What Bol.com to Salesforce saves you
- Record every new Bol.com order against the right customer in Salesforce.
- Record every Bol.com return against the right customer in Salesforce.
- Record every Bol.com payout against the right customer in Salesforce.
- Record stock running low on Bol.com against the right customer in Salesforce.
- Record every cancellation on Bol.com against the right customer in Salesforce.
What travels across the link
Everything this connector moves between Bol.com and Salesforce, and how often.
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Contacts
to Salesforce automaticallyThe person or company lands on the right contact in Salesforce, found by email, so you create nothing twice.
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Leads
to Salesforce automaticallyEvery new enquiry becomes a lead in Salesforce, so follow-up does not hang off a stray email.
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Notes
to Salesforce automaticallyThe details land as a note on the contact in Salesforce, so the picture of that contact stays complete.
What each side expects
Bol.com and Salesforce do not describe the world the same way. This is what has to line up.
Bol.com
Bol.com thinks in orders split per item, with an EAN per line, its own order number and a delivery promise you are held to. Commission and shipping costs sit apart from the order line, so what you sell and what you get paid are two different amounts.
Salesforce
A CRM hangs everything off a contact, so that contact has to exist first and be recognisable, usually by email address.
Setting it up
- 01
Request the connector
Let us know you want to link Bol.com to Salesforce. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Bol.com. A CRM hangs everything off a contact, so that contact has to exist first and be recognisable, usually by email address.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- A Bol.com seller account you administer. In that account’s settings you create the API credentials Schakel uses.
- An account you administer, with access to the data you want linked.
Not sure how to get those keys? Step by step:
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Bol.com to Salesforce?
Yes. Schakel connects through the official APIs of Bol.com and Salesforce, so you install nothing on your own server and nothing travels outside those two parties.
Does the connector prevent duplicate contacts in Salesforce?
Yes. Contacts are matched by email, so an existing customer in Salesforce is updated rather than a second one appearing.
Which contact in Salesforce does the information from Bol.com land on?
The contact that matches on email. If it does not exist yet, it is created with the details that come across from Bol.com.
Do I still have to log into Bol.com once the connector runs?
No. Once it runs, everything you now look up in the Bol.com seller account arrives in Salesforce by itself. You only open Bol.com when you want to check something yourself.
What does connecting Bol.com and Salesforce cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Bol.com sync with Salesforce?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
Does the connector also pick up Bol.com returns and cancellations?
Yes. Besides new orders, Schakel also sees returns and cancellations on Bol.com, so Salesforce does not lag behind what actually sold.
What if Bol.com or Salesforce is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
Missing something you need?
Tell us what Bol.com and Salesforce should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.