Keep Amazon and Freshdesk updated automatically.
Today you sign in to Seller Central, pull an order report and retype it. If you sell in several countries you repeat that per marketplace, each with its own VAT and its own shipping deadlines. This connector fixes that, and we build it on request: what happens in Amazon lands in Freshdesk by itself, in the shape Freshdesk expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today you sign in to Seller Central, pull an order report and retype it. If you sell in several countries you repeat that per marketplace, each with its own VAT and its own shipping deadlines.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What Amazon to Freshdesk saves you
- Open a Freshdesk ticket automatically for every new Amazon order.
- Open a Freshdesk ticket automatically for every Amazon return.
- Open a Freshdesk ticket automatically for every Amazon payout.
- Open a Freshdesk ticket automatically for stock running low on Amazon.
- Open a Freshdesk ticket automatically for every cancellation on Amazon.
What travels across the link
Everything this connector moves between Amazon and Freshdesk, and how often.
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Tickets
to Freshdesk automaticallyFrom this Freshdesk opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to Freshdesk automaticallyThe sender is recognised or created as a contact in Freshdesk, so the conversation sits with the right person.
What each side expects
Amazon and Freshdesk do not describe the world the same way. This is what has to line up.
Amazon
Amazon thinks in orders per marketplace, with an ASIN or SKU per line and its own order number. The shipping deadline is hard, and the country sold into decides which VAT rate belongs to which line.
Freshdesk
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Let us know you want to link Amazon to Freshdesk. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Amazon. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- An Amazon seller account with access to the selling API, and clarity on which marketplaces are included.
- An account you administer, and the inbox or channel involved.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Amazon to Freshdesk?
Yes. Schakel connects through the official APIs of Amazon and Freshdesk, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Freshdesk?
Yes. What arrives from Amazon becomes a ticket in Freshdesk for the right customer, so a question does not sit somewhere unanswered.
Does Freshdesk recognise the sender as an existing customer?
The sender is looked up by email in Freshdesk and attached to the existing contact; with no match, a new contact is created.
Do I still have to log into Amazon once the connector runs?
No. Once it runs, everything you now look up in the Amazon seller account arrives in Freshdesk by itself. You only open Amazon when you want to check something yourself.
What does connecting Amazon and Freshdesk cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Amazon sync with Freshdesk?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
Does the connector also pick up Amazon returns and cancellations?
Yes. Besides new orders, Schakel also sees returns and cancellations on Amazon, so Freshdesk does not lag behind what actually sold.
What if Amazon or Freshdesk is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
Missing something you need?
Tell us what Amazon and Freshdesk should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.