Keep Adyen and Zendesk updated automatically.
Today you export the transactions and work out by hand which payments belong to which deposit. The deducted fees make that a puzzle every time. This connector fixes that, and we build it on request: what happens in Adyen lands in Zendesk by itself, in the shape Zendesk expects. Tell us what you need and we agree exactly what should travel.
What this connector takes off your hands
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Today you export the transactions and work out by hand which payments belong to which deposit. The deducted fees make that a puzzle every time.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What Adyen to Zendesk saves you
- Open a Zendesk ticket automatically for every successful Adyen payment.
- Open a Zendesk ticket automatically for every failed Adyen payment.
- Open a Zendesk ticket automatically for every Adyen chargeback.
- Open a Zendesk ticket automatically for every Adyen payout.
What travels across the link
Everything this connector moves between Adyen and Zendesk, and how often.
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Tickets
to Zendesk automaticallyFrom this Zendesk opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to Zendesk automaticallyThe sender is recognised or created as a contact in Zendesk, so the conversation sits with the right person.
What each side expects
Adyen and Zendesk do not describe the world the same way. This is what has to line up.
Adyen
A payment provider supplies individual payments, refunds and payouts, with fees deducted per transaction.
Zendesk
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Let us know you want to link Adyen to Zendesk. We get in touch within 24 hours with a timeline.
- 02
We agree what should travel
Together we settle what should travel out of Adyen. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
We build and test
You see the connector run on a few test records before anything becomes final.
What you need
- An account you administer, with an API key from its dashboard.
- An account you administer, and the inbox or channel involved.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
We build this connector on request. Tell us what you need and we reply within 24 hours.
Common questions
Can you connect Adyen to Zendesk?
Yes. Schakel connects through the official APIs of Adyen and Zendesk, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Zendesk?
Yes. What arrives from Adyen becomes a ticket in Zendesk for the right customer, so a question does not sit somewhere unanswered.
Does Zendesk recognise the sender as an existing customer?
The sender is looked up by email in Zendesk and attached to the existing contact; with no match, a new contact is created.
Does this line up with my Adyen payouts, not just individual payments?
Both. Individual payments and the payout that bundles them come across, so the amount in your bank later matches what you sold.
What does connecting Adyen and Zendesk cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Adyen sync with Zendesk?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
Are the Adyen transaction fees included?
Yes. The fees Adyen deducts per transaction are handled separately, so your revenue and your payout no longer drift apart.
What if Adyen or Zendesk is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
Missing something you need?
Tell us what Adyen and Zendesk should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.