Keep Shoptrader and Trustpilot updated automatically.
Today you open your shop’s admin, look at which orders came in and carry them over. With this connector, what happens in Shoptrader lands in Trustpilot by itself, in the shape Trustpilot expects. Request it and you get access; you hear from us within 24 hours.
What this connector takes off your hands
-
Today you open your shop’s admin, look at which orders came in and carry them over.
-
Today you create the ticket or appointment yourself when something arrives through another channel.
What Shoptrader to Trustpilot saves you
- Open a Trustpilot ticket automatically for every new Shoptrader order.
- Open a Trustpilot ticket automatically for every refund in Shoptrader.
- Open a Trustpilot ticket automatically for every new Shoptrader customer.
- Open a Trustpilot ticket automatically for every stock change in Shoptrader.
What travels across the link
Everything this connector moves between Shoptrader and Trustpilot, and how often.
-
Tickets
to Trustpilot automaticallyFrom this Trustpilot opens a ticket for the right customer, so a question does not sit unanswered.
-
Contacts
to Trustpilot automaticallyThe sender is recognised or created as a contact in Trustpilot, so the conversation sits with the right person.
What each side expects
Shoptrader and Trustpilot do not describe the world the same way. This is what has to line up.
Trustpilot
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Request the Shoptrader to Trustpilot connector and get access. You hear from us within 24 hours.
- 02
We agree what should travel
Together we settle what should travel out of Shoptrader. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
Test and switch on
You check the connector on a few test records before anything becomes final, then it runs by itself.
What you need
- A store you administer, with API access from its admin.
- An account you administer, and the inbox or channel involved.
Where it runs
Inside your Shopify admin, as an app. You sign in through Shopify, no separate account.
Request this connector: tell us what you need and we reply within 24 hours.
Common questions
Can you connect Shoptrader to Trustpilot?
Yes. Schakel connects through the official APIs of Shoptrader and Trustpilot, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Trustpilot?
Yes. What arrives from Shoptrader becomes a ticket in Trustpilot for the right customer, so a question does not sit somewhere unanswered.
Does Trustpilot recognise the sender as an existing customer?
The sender is looked up by email in Trustpilot and attached to the existing contact; with no match, a new contact is created.
What happens on a refund or partial cancellation in Shoptrader?
It comes across, so Trustpilot matches what was actually settled and you correct nothing by hand.
What does connecting Shoptrader and Trustpilot cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Shoptrader sync with Trustpilot?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What if Shoptrader or Trustpilot is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
How do I connect Shoptrader to Trustpilot?
You give Schakel access to Shoptrader and Trustpilot once and pick what should travel. We set it up together with you, so no technical knowledge is needed, and after that it runs by itself.
Connect a different pair
Shoptrader and Trustpilot is one of many. Pick two systems and see what travels between them.
Missing something you need?
Tell us what Shoptrader and Trustpilot should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.