Keep Rkassa and The Feedback Company updated automatically.
Today you open your shop’s admin, look at which orders came in and carry them over. With this connector, what happens in Rkassa lands in The Feedback Company by itself, in the shape The Feedback Company expects. Request it and you get access; you hear from us within 24 hours.
What this connector takes off your hands
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Today you open your shop’s admin, look at which orders came in and carry them over.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What Rkassa to The Feedback Company saves you
- Open a The Feedback Company ticket automatically for every new Rkassa order.
- Open a The Feedback Company ticket automatically for every refund in Rkassa.
- Open a The Feedback Company ticket automatically for every new Rkassa customer.
- Open a The Feedback Company ticket automatically for every stock change in Rkassa.
What travels across the link
Everything this connector moves between Rkassa and The Feedback Company, and how often.
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Tickets
to The Feedback Company automaticallyFrom this The Feedback Company opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to The Feedback Company automaticallyThe sender is recognised or created as a contact in The Feedback Company, so the conversation sits with the right person.
What each side expects
Rkassa and The Feedback Company do not describe the world the same way. This is what has to line up.
The Feedback Company
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Request the Rkassa to The Feedback Company connector and get access. You hear from us within 24 hours.
- 02
We agree what should travel
Together we settle what should travel out of Rkassa. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
Test and switch on
You check the connector on a few test records before anything becomes final, then it runs by itself.
What you need
- A store you administer, with API access from its admin.
- An account you administer, and the inbox or channel involved.
Where it runs
Inside your Shopify admin, as an app. You sign in through Shopify, no separate account.
Request this connector: tell us what you need and we reply within 24 hours.
Common questions
Can you connect Rkassa to The Feedback Company?
Yes. Schakel connects through the official APIs of Rkassa and The Feedback Company, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in The Feedback Company?
Yes. What arrives from Rkassa becomes a ticket in The Feedback Company for the right customer, so a question does not sit somewhere unanswered.
Does The Feedback Company recognise the sender as an existing customer?
The sender is looked up by email in The Feedback Company and attached to the existing contact; with no match, a new contact is created.
What happens on a refund or partial cancellation in Rkassa?
It comes across, so The Feedback Company matches what was actually settled and you correct nothing by hand.
What does connecting Rkassa and The Feedback Company cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Rkassa sync with The Feedback Company?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What if Rkassa or The Feedback Company is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
How do I connect Rkassa to The Feedback Company?
You give Schakel access to Rkassa and The Feedback Company once and pick what should travel. We set it up together with you, so no technical knowledge is needed, and after that it runs by itself.
Connect a different pair
Rkassa and The Feedback Company is one of many. Pick two systems and see what travels between them.
Missing something you need?
Tell us what Rkassa and The Feedback Company should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.