Keep PrestaShop and Kiyoh updated automatically.
Today you open your shop’s admin, look at which orders came in and carry them over. With this connector, what happens in PrestaShop lands in Kiyoh by itself, in the shape Kiyoh expects. Request it and you get access; you hear from us within 24 hours.
What this connector takes off your hands
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Today you open your shop’s admin, look at which orders came in and carry them over.
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Today you create the ticket or appointment yourself when something arrives through another channel.
What PrestaShop to Kiyoh saves you
- Open a Kiyoh ticket automatically for every new PrestaShop order.
- Open a Kiyoh ticket automatically for every refund in PrestaShop.
- Open a Kiyoh ticket automatically for every new PrestaShop customer.
- Open a Kiyoh ticket automatically for every stock change in PrestaShop.
What travels across the link
Everything this connector moves between PrestaShop and Kiyoh, and how often.
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Tickets
to Kiyoh automaticallyFrom this Kiyoh opens a ticket for the right customer, so a question does not sit unanswered.
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Contacts
to Kiyoh automaticallyThe sender is recognised or created as a contact in Kiyoh, so the conversation sits with the right person.
What each side expects
PrestaShop and Kiyoh do not describe the world the same way. This is what has to line up.
Kiyoh
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Request the PrestaShop to Kiyoh connector and get access. You hear from us within 24 hours.
- 02
We agree what should travel
Together we settle what should travel out of PrestaShop. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
Test and switch on
You check the connector on a few test records before anything becomes final, then it runs by itself.
What you need
- A store you administer, with API access from its admin.
- An account you administer, and the inbox or channel involved.
Where it runs
Inside your Shopify admin, as an app. You sign in through Shopify, no separate account.
Request this connector: tell us what you need and we reply within 24 hours.
Common questions
Can you connect PrestaShop to Kiyoh?
Yes. Schakel connects through the official APIs of PrestaShop and Kiyoh, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Kiyoh?
Yes. What arrives from PrestaShop becomes a ticket in Kiyoh for the right customer, so a question does not sit somewhere unanswered.
Does Kiyoh recognise the sender as an existing customer?
The sender is looked up by email in Kiyoh and attached to the existing contact; with no match, a new contact is created.
What happens on a refund or partial cancellation in PrestaShop?
It comes across, so Kiyoh matches what was actually settled and you correct nothing by hand.
What does connecting PrestaShop and Kiyoh cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does PrestaShop sync with Kiyoh?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What if PrestaShop or Kiyoh is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
How do I connect PrestaShop to Kiyoh?
You give Schakel access to PrestaShop and Kiyoh once and pick what should travel. We set it up together with you, so no technical knowledge is needed, and after that it runs by itself.
Connect a different pair
PrestaShop and Kiyoh is one of many. Pick two systems and see what travels between them.
Missing something you need?
Tell us what PrestaShop and Kiyoh should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.