Keep Lightspeed and Gorgias updated automatically.
Today you open your shop’s admin, look at which orders came in and carry them over. With this connector, what happens in Lightspeed lands in Gorgias by itself, in the shape Gorgias expects. Request it and you get access; you hear from us within 24 hours.
What this connector takes off your hands
-
Today you open your shop’s admin, look at which orders came in and carry them over.
-
Today you create the ticket or appointment yourself when something arrives through another channel.
What Lightspeed to Gorgias saves you
- Open a Gorgias ticket automatically for every new Lightspeed order.
- Open a Gorgias ticket automatically for every refund in Lightspeed.
- Open a Gorgias ticket automatically for every new Lightspeed customer.
- Open a Gorgias ticket automatically for every stock change in Lightspeed.
What travels across the link
Everything this connector moves between Lightspeed and Gorgias, and how often.
-
Tickets
to Gorgias automaticallyFrom this Gorgias opens a ticket for the right customer, so a question does not sit unanswered.
-
Contacts
to Gorgias automaticallyThe sender is recognised or created as a contact in Gorgias, so the conversation sits with the right person.
What each side expects
Lightspeed and Gorgias do not describe the world the same way. This is what has to line up.
Gorgias
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Request the Lightspeed to Gorgias connector and get access. You hear from us within 24 hours.
- 02
We agree what should travel
Together we settle what should travel out of Lightspeed. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
Test and switch on
You check the connector on a few test records before anything becomes final, then it runs by itself.
What you need
- A store you administer, with API access from its admin.
- An account you administer, and the inbox or channel involved.
Where it runs
Inside your Shopify admin, as an app. You sign in through Shopify, no separate account.
Request this connector: tell us what you need and we reply within 24 hours.
Common questions
Can you connect Lightspeed to Gorgias?
Yes. Schakel connects through the official APIs of Lightspeed and Gorgias, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Gorgias?
Yes. What arrives from Lightspeed becomes a ticket in Gorgias for the right customer, so a question does not sit somewhere unanswered.
Does Gorgias recognise the sender as an existing customer?
The sender is looked up by email in Gorgias and attached to the existing contact; with no match, a new contact is created.
What happens on a refund or partial cancellation in Lightspeed?
It comes across, so Gorgias matches what was actually settled and you correct nothing by hand.
What does connecting Lightspeed and Gorgias cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does Lightspeed sync with Gorgias?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
What if Lightspeed or Gorgias is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
How do I connect Lightspeed to Gorgias?
You give Schakel access to Lightspeed and Gorgias once and pick what should travel. We set it up together with you, so no technical knowledge is needed, and after that it runs by itself.
Connect a different pair
Lightspeed and Gorgias is one of many. Pick two systems and see what travels between them.
Missing something you need?
Tell us what Lightspeed and Gorgias should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.