Keep eBay and Watermelon updated automatically.
Today you sign in to the seller account, look at what sold and carry it over by hand. What you already processed you track somewhere else. With this connector, what happens in eBay lands in Watermelon by itself, in the shape Watermelon expects. Request it and you get access; you hear from us within 24 hours.
What this connector takes off your hands
-
Today you sign in to the seller account, look at what sold and carry it over by hand. What you already processed you track somewhere else.
-
Today you create the ticket or appointment yourself when something arrives through another channel.
What eBay to Watermelon saves you
- Open a Watermelon ticket automatically for every new eBay order.
- Open a Watermelon ticket automatically for every eBay return.
- Open a Watermelon ticket automatically for every eBay payout.
- Open a Watermelon ticket automatically for stock running low on eBay.
- Open a Watermelon ticket automatically for every cancellation on eBay.
What travels across the link
Everything this connector moves between eBay and Watermelon, and how often.
-
Tickets
to Watermelon automaticallyFrom this Watermelon opens a ticket for the right customer, so a question does not sit unanswered.
-
Contacts
to Watermelon automaticallyThe sender is recognised or created as a contact in Watermelon, so the conversation sits with the right person.
What each side expects
eBay and Watermelon do not describe the world the same way. This is what has to line up.
eBay
A marketplace supplies orders with their own order number and their own lines, plus returns and cancellations that arrive separately.
Watermelon
A customer contact system wants a sender and a subject, so a message lands with the right customer.
Setting it up
- 01
Request the connector
Request the eBay to Watermelon connector and get access. You hear from us within 24 hours.
- 02
We agree what should travel
Together we settle what should travel out of eBay. A customer contact system wants a sender and a subject, so a message lands with the right customer.
- 03
Test and switch on
You check the connector on a few test records before anything becomes final, then it runs by itself.
What you need
- A seller account with API access, created from within the account itself.
- An account you administer, and the inbox or channel involved.
Where it runs
On app.schakel.app, with your own Schakel account. No webshop required.
Request this connector: tell us what you need and we reply within 24 hours.
Common questions
Can you connect eBay to Watermelon?
Yes. Schakel connects through the official APIs of eBay and Watermelon, so you install nothing on your own server and nothing travels outside those two parties.
Is a ticket created automatically in Watermelon?
Yes. What arrives from eBay becomes a ticket in Watermelon for the right customer, so a question does not sit somewhere unanswered.
Does Watermelon recognise the sender as an existing customer?
The sender is looked up by email in Watermelon and attached to the existing contact; with no match, a new contact is created.
Do I still have to log into eBay once the connector runs?
No. Once it runs, everything you now look up in the eBay seller account arrives in Watermelon by itself. You only open eBay when you want to check something yourself.
What does connecting eBay and Watermelon cost?
You start free and only pay once the connector is really running. After that the same tiers apply as for any other connector, based on how much runs through it each month.
How often does eBay sync with Watermelon?
That depends on your tier: hourly on the free tier up to real time on the unlimited tier. You can always start a sync yourself as well.
Does the connector also pick up eBay returns and cancellations?
Yes. Besides new orders, Schakel also sees returns and cancellations on eBay, so Watermelon does not lag behind what actually sold.
What if eBay or Watermelon is briefly unavailable?
Nothing gets lost. Schakel retries later and the log shows exactly what happened, so at most you notice something coming through a little later.
Connect a different pair
eBay and Watermelon is one of many. Pick two systems and see what travels between them.
Missing something you need?
Tell us what eBay and Watermelon should do for you. If it is not in here yet, that is usually because nobody has asked. We build on request and we reply within 24 hours.